Terms of Service

  1. General conditions
    The following “Terms and Conditions” govern the service provided within “InsideOutJapan” (hereinafter “IOJ”) and may be revised as necessary. This agreement summarizes the terms related to “Walks and Experiences” (hereinafter “the services”) and established the rights and relationship of obligation between IOJ and our customers in the use of this service.
  2. Payment
    To confirm your booking, all fees associated with the service must be paid at the time of booking. Only after you complete all the payments, your place will be reserved and guaranteed.
  3. Cancellation fees
    If the cancellation for a service is made at least 24 hours before the start time (local time), the refund will be granted except for a 10% processing fee. After 24 hours: 100% will be charged. Please note that there may be a time difference between Japan and your country. We will consider the notice based on the Japan standard time.
  4. Limitation of liability
    IOJ is not responsible for any accident, loss, or damage that a client may suffer as a result of IOJ’s services.
    b. IOJ is not responsible for any inconvenience or damage that a client may suffer during, before, or after a service resulting from events and any cause beyond our control, including but not limited to: earthquakes, floods, weather conditions, acts, and restrictions imposed by governmental authorities, civil unrest, war, accidents, pandemics.
    c. IOJ is not responsible for any changes that may occur to a walk or experience due to restaurant schedules, public holidays, transportation delays, and other unforeseen circumstances.
    d. Regarding food experiences, IOJ cannot guarantee 100% allergy-free food as it is not responsible for restaurant kitchens and cross-contamination is possible at any location.
    e. IOJ is not responsible for any damage or inconvenience that may occur to a client due to the behavior of other participants.
    f. IOJ is not responsible for the physical condition of the participant.
    g. It is the responsibility of the participant to ensure that he or she has adequate insurance to cover injury or illness. h. The participant is responsible for any costs associated with damages he or she has caused.
  5. Walks and experiences cancellation
    Due to force majeure events (such as earthquakes, floods, weather conditions, acts and restraints imposed by government authorities, civil unrest, war, accidents, pandemics, etc) walks and experiences could be canceled. A refund will be granted for such occurrences.
  6. Prohibited actions
    All of the following actions are prohibited during our services: a. Actions that violate the laws and ordinances of a criminal act. b. Actions against public order and morals. c. Actions that may offend or harm other customers. d. All actions that may interfere with the administration of the services. e. Any actions that may be disadvantageous to the company or other customers of this service or other third parties causing damage and inconvenience. f. All acts in violation of this agreement.
  7. Termination of agreement
    IOJ reserves the right to terminate a person’s participation in any of his services or terminate any prior agreement should the participant act as stated in point 6.
  8. Changes to terms
    IOJ retains the right to change the terms and conditions at any time as improvements are continuously provided. We will update the “Last Updated Date” at the bottom of this page. Be sure to keep note of the change that may occur to the Terms and Conditions. If you disagree with the updated Terms, then you may not use the services.
  9. Communication with customers
    For cancellations and inquiries, please reach us through our CONTACT page.
  10. Last update
    2021, July 2