Our Privacy Policy

InsideOutJapan is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavors to keep your details secure and private.

We are committed to ensuring that your personal information is protected.


Our Privacy Policy

InsideOutJapan understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who InsideOutJapan is and how it handles your personal information generally as well as when you use our website.


The type of personal information we collect and hold

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally, InsideOutJapan does not collect sensitive information about you such as details of your race, political beliefs, religion, or health. However depending on the products and services, you ask us to provide, we may be required to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability).

We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with InsideOutJapan you book on and the type of product or service you choose.

If we are not able to collect personal information about you we may not be able to provide you with the products, services, or assistance you require. The collection, use, or disclosure of your personal information is needed to provide these.

We will generally ask for the following types of personal information:

  • name, address, email, and contact details;
  • date of birth;
  • gender;
  • information about your use of our product or service.

Depending on the product or service you choose, you may also be asked other types of personal information such as:

  • Travel insurance
  • Passport number
  • Credit card details


Ways we collect your personal information

 We collect your personal information:

  • by using written forms;
  • through contact over the telephone, your mobile or other messaging technology;
  • via the internet, including websites and social media; and/or in-person to person contact;
  • through subscription and entry forms;
  • booking forms and requests for further information;
  • e-mails, response devices.

We will collect your personal information during the information life cycle, on an ad-hoc or a recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us; when you make changes to that product; when you enquire about our product and services, or request information on our services. We will combine or link the personal information we already know about you to other personal information we collect about you.



Please refer to the “Parties to whom we disclose and collect your personal information” section which details the types of organizations we disclose your personal information to and collect your personal information from.



Our websites rely on “cookies” to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet-enabled devices. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites.

Cookies generally allow the websites you are browsing to interact more efficiently with your device. InsideOutJapan uses cookies to collect and use the information for a range of purposes, including maintaining and improving the operation of our websites; track user preferences and product requirements to customize our websites, and target and improve advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on third-party websites. You are able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies, or being notified when cookies are being used.


Purposes of collection of personal information

We collect your personal information so we can:

  • identify you and provide you with our products and services including notifying you about new products, services, and promotions from time to time;
  • understand your requirements and provide you with a product or service;
  • set up, administer and manage our products and services;
  • get a better understanding of you, your needs, your behaviors, and how you interact with us, so we can engage in product and service research, development, and business strategy. This includes managing the delivery of our services and products via the ways we communicate with you.

Sometimes we are required to collect your personal information to satisfy specific legal obligations.


Use and disclosure

We use and disclose your personal information for the purposes we collected it. Please refer to the “Purposes of collection of personal information” section to understand what these purposes may be.

If your personal information is subject to the Japanese privacy regime, we will use and disclose your personal information for a secondary purpose related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary use or disclosure will be directly related to the purpose of collection.

For example, we will disclose your personal information to third-party service providers so that they can provide the contracted services to InsideOutJapan such as information technology support or programming, hosting services, telephony services, mailing, or sending of documentation to customers digitally or otherwise.

InsideOutJapan may be required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided we will not be able to finalize your booking.

There will be other instances when we may use and disclose your personal information under the Japanese privacy regimes including where:

  • you have expressly or impliedly consented to the use or disclosure;


Collection use and disclosure of personal information for marketing

InsideOutJapan has a large range of travel services. Marketing is an important part of our business. We want to collect, use and disclose your personal information to keep you up to date with the range of products and services available from InsideOutJapan and which we think may be of interest to you. We use a wide variety of marketing strategies including mail, SMS, telephone, and other internet-based marketing including targeted online advertising and online behavioral marketing. Third-party marketing service providers may combine the personal information we disclose to them with the information they already hold about you, in order to serve you with more relevant advertising about our products and services.

We want you to be able to exercise your marketing preferences. Details of how to exercise your preferences can be made to our privacy officer whose contact details are below.


Parties to whom we disclose and collect your personal information

As detailed in the “Ways we collect your personal information” section there is a range of people and organizations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to InsideOutJapan or third parties. The particular party will depend on which company or brand in InsideOutJapan you do business with and what product or service you receive.

Some examples of the parties to whom we may disclose your personal information and collect personal information are:

  • other companies within the InsideOutJapan and other trading divisions or departments within the same company
  • customer, product, business, or strategic research and development organizations;
  • a third party with whom we have contracted to provide travel services, administrative or other business services – for example:

– information technology providers;

– marketing agencies and other marketing service providers;

– travel providers whose product you are traveling on;

– print/mail/digital service providers; and imaging and document management services;

  • data warehouses;
  • social media and other virtual communities and networks where people create, share or exchange information;
  • publicly available sources of information;
  • clubs, associations, member loyalty or rewards program providers and other industry-relevant organizations;
  • any other organization or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them, (e.g. your parent or group organizer).


Overseas disclosure

We will send your personal information overseas and collect personal information from overseas. Instances when we will do this include:

  • when you have asked us to do so or we have your consent;
  • when we are authorized or required by a Japanese law or a court/tribunal to do so;
  • when we have outsourced a business activity or function to an overseas service provider; and certain electronic transactions.

We will disclose all kinds of personal information overseas but only to the extent, it is necessary to perform our functions and services. To engage in our business activities and functions, we will disclose your personal information to and collect your personal information from parties in some countries. Please view here to see a list of countries in which those parties are likely to be located – the United States of America, European Economic Area, United Kingdom, Japan, Philippines, India, Thailand, Fiji, and New Zealand. We will need to from time to time disclose your personal information and collect your personal information from other countries not on this list. This will be on an ad-hoc or case by case basis and for the purposes for which we collected your personal information.


Security of your personal information

We hold your personal information in:

  • computer systems;
  • electronic databases;
  • digital records;
  • telephone recordings;
  • in hard copy or paper files.

These storage mechanisms may be managed in many ways. They may be managed or administered internally by a company in InsideOutJapan and may be held locally in Japan. Or they could be managed by a third-party storage provider with whom InsideOutJapan has a contractual relationship and be either managed locally and/or overseas.

We will take all reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure. The ways we do this include:

  • limiting physical access to our premises;
  • restricting electronic and physical access to the personal information we hold;
  • having in place stand-by systems and information backups to deal with major business interruptions;
  • maintaining technology security products;
  • requiring any third-party providers to have acceptable security measures to keep your personal information secure.

We maintain industry-standard technology and procedures in respect of our information management and provision of online services. InsideOutJapan has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection, and firewall settings. InsideOutJapan’s systems and information technology infrastructure are regularly audited both by internal and external experts.

E-mail transmissions to InsideOutJapan, are not necessarily secure. If you have any concerns about the security of the contents of your e-mail or any other transaction over the Internet then you should consider contacting us by other means. InsideOutJapan does however employ strong encryption techniques and the use of firewalls similar to financial institutions and internet transaction systems globally. If you make a transaction involving the submission of personal information over the Internet to InsideOutJapan using one of our online forms then InsideOutJapan employs that encryption technology. Once InsideOutJapan has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements, and audit trails.

InsideOutJapan trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorized persons with user identifiers, passwords, or other access codes to control access to your personal information.



You may not be a customer of ours but you may interact with one of our companies. You may interact with one of our companies by using our transactional websites, entering a competition, or commenting via social media. We will collect, use and disclose your personal information under this Privacy Policy and any Privacy Statement you may receive when you interact with us. Please see our Online Terms found on our transactional websites for more information about interacting with us via the Internet.


Anonymity and Pseudonymity

If you are subject to the Japanese privacy regime, you have the option of not identifying yourself or of using a pseudonym unless we are required or authorized under the Japanese law or a court/tribunal to identify you or it is impracticable to deal with you anonymously or by a pseudonym.


Japan – Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you. We can deny access to some or all of your personal information in specified circumstances. We will provide reasons for any refusal in writing.

If you would like to request access to the personal information we hold about you please contact us by using the relevant Access or Correction contact in the InsideOutJapan Privacy Contact Information details, which can be found below as we may be able to provide you this information within our normal business processes. If not, the staff member will be able to commence the privacy access request process for you which may require you to complete a privacy access request form. These requests may incur a fee and you will be advised of an estimated fee and the payment options at the time of written acknowledgment.

We rely on the accuracy of the personal information we hold about you to provide our products and services to you. You have the right to request us to correct any inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information. We will take such steps that are reasonable in the circumstances concerning the purpose for which your personal information is held to correct it. We may refuse to correct your personal information and will provide reasons for refusal in writing. If we refuse to correct your personal information you have the right to associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will take such steps that are reasonable in the circumstances to associate that statement with all records containing the relevant information. You can contact us to request the correction to the personal information we hold about you by using the relevant Access or Correction contact in the InsideOutJapan Privacy Contact Information table below.


Removal from our marketing lists:

If you do not want to receive email or posted offers from InsideOutJapan please let us know by by sending an email message to thankyou@insideoutjapan.com.

Changes and getting a copy of the Policy:

We encourage you to review and check our website regularly for any updates to this Privacy Policy. We will publish the updated version on this website and by continuing to deal with us, you accept this Privacy Policy as it applies from time to time. If you would like a copy of this Privacy Policy please contact us. This policy was last updated on March 5, 2019.



Contact Details:

If you have any questions or comments about this privacy policy or about how we handle Personal Information about you, please contact the InsideOutJapan Privacy Office by

sending an email message to thankyou(at)insideoutjapan.com.